Frequently asked questions

Use the quote form with origin, destination, cargo type, weight, volume, and preferred dates. An operations coordinator replies with routing, transit, and itemized pricing. You receive a unique quote reference as soon as the request is saved.

Tracking numbers are issued when operations approve a gold or item shipping request, or when a quote is converted into a shipment. They appear in the confirmation email and in the customer portal under My Shipments.

Only events marked visible to the customer appear on the tracking page. Internal operational notes stay in the file. Location updates show as last updated unless an automatic tracking provider is connected.

Duties are for the importer of record unless the quote says otherwise. We can estimate them from a complete invoice and proposed HS code before sailing. Estimates are not a customs ruling.